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Good data management is what makes a nonprofit's impact story hold up. Here is what it costs to get wrong, and the three moves that fix the most.
Most nonprofits have two donor records: one in their CRM, one in Mailchimp. They diverge the moment you stop syncing them. Here's what that costs.
Thinking about migrating off Raiser's Edge or eTapestry? The platform is the easy part. Here's what determines whether a CRM migration succeeds.
Volunteer data usually lives in three places at once, and none of them talk to each other. Here's why that's a risk, not just an inconvenience.
Most nonprofits can't reliably answer 'how many unduplicated clients did you serve last year?' Here's why, and what actually fixes it.
Salesforce is a widely used nonprofit CRM — and one of the most underused and misconfigured. Here are the mistakes that come up most often.
In small nonprofits, someone is always doing data work they weren't hired to do. Here's what that role involves, and how to handle it without a hire.
The hidden price of bad records isn't just operational. It's showing up in your donor retention, your grant reports, and your board presentations.